- a car,
- a house,
- a computer,
- an ink pen, or . . . .
- yourself to a prospective employer!
And, what is the most frequent problem I see when it comes to job seekers’ written and verbal presentations of themselves?
No benefits. A lack of the very thing that can sell a prospective employer on giving you a chance.
Finding a job is all about sales
If you subscribe to the theory- and my belief - that finding a job is all about sales – and it is – , you can begin to see the connection:
- Finding a job is all about selling yourself.
- And, when you are offered a job, you have made the sale.
Customers buy benefits
Astute salespeople don't approach prospects with "laundry lists" of their product's or service's features. Instead, they show how these features will help the customer solve problems, stem shrinkage, and facilitate growth.
For instance, a realtor showing a buyer a house may note the house’s “features” as being: 3,000 sq. feet, an attached garage, newly remodeled bathroom, and open plan kitchen/family room. In and of themselves, these are just “facts” about the house.
The realtor begins to make the sale when she or he illustrates how these “facts” about the house will help the buyer.
3,000 sq. feet Provides room for the family to grow
Attached garage Means safety from danger and the weather
Newly remodeled bathroom Means move-in ready, no costly renovations
Open plan kitchen/family room Can keep an eye on the kids while cooking
In the same way, astute job seekers know that resumes with "laundry lists" of duties, or “features,” tell little about how they can contribute to a prospective employer's success. These duties in and of themselves don’t show how job seekers helped their customers, a.k.a. former employers, solve problems, stem shrinkage, and facilitate growth. Astute job seekers’ resumes will certainly list duties they have performed and responsibilities they have shouldered, but then also focus on how their performance of these duties helped previous employers solve problems and achieve growth and success.
Your most important sales tool
It is fair to say that your resume is one of your most important “sales tools” – certainly one of your most visible. Throughout your search, you’ll distribute it to 100's of contacts and employers. In it, you will show why you should be considered as a serious candidate for a position, promotion, or additional job responsibility. Think of your resume as your sales brochure. What you highlight, describe in detail, and de-emphasize forms an impression in the reader’s mind about you and your capabilities and capacity for helping an employer.
You resume describes your experience by
- Highlighting duties you have performed – features in sales jargon –. and
- The outcomes or results of your performance - benefits in sales jargon.
Employers buy benefits too!
Consider an employer who is advertising to hire a person to look into operating efficiency and cost reduction for their firm. He will be more impressed by an applicant who states they (a) he or she has analyzed costs and (b) reduced costs for a previous employer, than the applicant who merely lists this duty (feature) on their resume. The table below provides 2 examples of a duty performed and the resultant benefit or accomplishment.
Feature or Duty Benefit or Accomplishment
Analyzed operating costs Reduced insurance costs $75,000
Reviewed customer complaint system Increased accuracy and timeliness, and reducing labor costs
Written on a resume, the benefit or "Accomplishment Statement,"might look like this:
- Provided financial analysis of operating costs, which resulted in reducing insurance costs $75,000 and in a refund of approximately $30,000.
- Streamlined customer complaint reporting system, increasing accuracy and timeliness, and reducing labor costs (add the $ savings if you know them).
As stated earlier in this article, knowing what you’ve got to sell is not always obvious. Here is a 3-step method for figuring out how the duty you performed benefited a previous employer:
Ask: What action did you take and what was the result?
What was the outcome for your company?
For instance, what was achieved in savings, revenues, problems solved,
efficiencies, increased productivity or profit, or improvement of some kind, etc.?
What was the outcome for you?
Personal outcomes can include increases in responsibility, promotion, awards.
Note: Quantify and qualify your results to the extent possible. Not every result can be
quantified, but they can be qualified.
List: Each of the duties you performed followed by the outcome or result (Benefit) you achieved by
performing that duty. Do this for each position shown on your resume.
Select: For each resume you send, select those duties + accomplishments that are relevant to
the position for which you are applying.
Hint to get started: Ask yourself this question: What things am I proud of in each position?
How-To-Formula for writing Accomplishment Statements that show the benefit you provided
Here's a method to help you craft an Accomplishment Statement:
(1) Start by listing a duty that you performed in a job you held. Write it down.
(2) At the end of the phrase listing the duty, write the words: "resulting in ___________."
(3) Ask yourself what did the company, customer, my department, I, etc. get as a result of my performing that duty or task. In other words, how did you benefit them?
Below are two examples:
Duty performed “Resulting in” Benefit or Accomplishment
(Outcome or result)
Step 1: Re-engineered reporting systems, resulting in . . . . .. . . . .. . reduction of timelines by 50%
Step 2: Re-engineered reporting system, reducing . . . . . . . . . . . . . ..timelines by 50%.
- Use the words “resulting in” to connect the duty with the result.
- Then change the words "resulting in" to a more accurate verb. Above "resulting in" became
Using this method, you can turn a resume, which simply lists duties you have performed, into a results-oriented, accomplishments-based resume that gets employers' attention!
In finding a job, as in sales, how you say things can be as important as what you say. How you write about your work in your resume and other sales materials, and how you talk about yourself can make the sale.
So here’s the equation for selling yourself in the employment marketplace:
(1) Identify features and then (2) Sell or Market the benefits of hiring YOU!
For additional information on marketing yourself and your capabilities, please refer to the many articles found under the Articles tabs of the AJC–Career Strategy website.
email@example.com www.ajcglobal.com AJC - for Your Career Path
Linked In: www.linkedin.com/pub/nancy-c-gober/6/14b/965